An employee’s job performance is dependent upon many things, includingemotional intelligence (EI). “It has been established that the emotions an employee experiences in their organization affect his/her psychological and physical health, and also that employee’s attitude towards duties, the organization, and work-related accomplishments,” said Tae Won Moon of the Department of Business Administration at Hongik University in Seoul, South Korea, and lead author of a recent study examining EI
on the job. Burnout, also termed emotional exhaustion, is a key factor in determining how emotional intelligence affects job performance. “In our study we used the words emotional exhaustion and burnout interchangeably. Burnout includes three distinct states: emotional exhaustion,
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On December 14 2012 at Amsterdam, Noord-Holland, Netherlands 3 Views
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